Frequently Asked Questions — Alexa Support
How do I set up my Echo?
Use the Alexa app: Devices → + → Add Device. Follow the on-screen instructions. Call us if you need help.
Why is Alexa offline?
Check your Wi-Fi and router. Restart your Echo and router. Reconnect via the Alexa app or call our helpline.
How do I change the wake word?
Open the Alexa app → Devices → select device → Wake Word → choose a new wake word.
Still have questions?
Call our Alexa support helpline at +1 (833) 351-0302 or use the contact form.