Why is Alexa not responding?

Check power, network, and microphone status. Restart device and router. Reconnect in Alexa app.

What does the red ring mean?

Red ring usually means microphone is muted — press the mic button to unmute.

Alexa Troubleshooting & Common Errors

Fast fixes for common Alexa problems — offline devices, red ring, skills not working, or Alexa not responding. Call our Alexa helpline for step-by-step support.

1. Alexa Not Responding

Check that the device is plugged in and powered.
Ensure the microphone is not muted (red ring).
Restart your Wi-Fi router and the Echo device.
Open the Alexa app → Devices → select device → troubleshoot / update network settings.

2. Echo Shows / Orange Light / Setup Issues

Orange light: device in setup mode. If the setup won't finish, use the Alexa app to re-run the setup or call the helpline.

3. Skills & Account Linking Problems

Disable and re-enable the skill, re-link the account, and check the skill's permissions in the Alexa app.

Call Alexa Support

Still having trouble?

Call our Alexa helpline for guided troubleshooting: +1 (833) 351-0302.